Improved service governance in notary administration system through multi channel access implementation

Abstract

Notary is an official authorized to make an authentic deed regarding all deeds, agreements and stipulations required by a general rule. Activities carried out at the notary office such as recording client data and file data still use traditional systems that tend to be manual. The problem that occurs is the inefficiency in data processing and providing information to clients. Clients have difficulty getting information related to the progress of documents that are being taken care of at the notary's office. The client must take the time to arrive to the notary's office repeatedly to check the progress of the work of the document file. The purpose of this study is to facilitate clients in obtaining information about the progress of the work in progress, and make it easier for employees to process incoming documents by implementing an administrative system. This system was developed with the waterfall system development method and uses the Multi-Channel Access Technology integrated in the website to simplify the process of delivering information and requesting information from clients and to clients with Telegram and SMS Gateway. Clients will come to the office only when there is a notification from the system via Telegram or SMS notifying that the client must come directly to the notary's office, thus leading to an efficient time and avoiding excessive transportation costs. The overall functional system can function properly based on the results of alpha testing. The results of beta testing conducted by distributing the system feasibility test questionnaire to end users, get a percentage of 96% of users agree the system is feasible to be implemented.