ChatGPT's effect on the job market: how automation affects employment in sectors using ChatGPT for customer service

Debani Prasad Mishra, Nandini Agarwal, Dhruvi Shah, Surender Reddy Salkuti


A significant language model called ChatGPT, created by OpenAI, has gained attention in artificial intelligence (AI) and natural language processing. This research paper aims to provide an in-depth analysis of ChatGPT and its potential impact on the future, including its limitations, pros and cons, and how it came to be. This paper first provides a brief overview of ChatGPT, including its architecture and training process, and how it differs from previous language models. It then delves into the model's limitations, such as its lack of common sense and susceptibility to discrimination or biases present in the data it was trained on. This paper also explores the potential benefits of ChatGPT, such as its ability to generate human-like text, its potential use in customer service, and its potential impact on the job market. The paper also discusses the ethical and social implications of ChatGPT, such as the potential for the model to perpetuate biases and the need for transparency and accountability in its deployment. Finally, the paper concludes by discussing the future of ChatGPT and similar language models and their potential impact on various industries and society as a whole. Overall, this research paper provides a comprehensive and nuanced survey of the AI tool ChatGPT and its potential impact on the future.


Artificial intelligence; ChatGPT; Employment; Language models; Open AI

Full Text:




  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

The International Journal of Informatics and Communication Technology (IJ-ICT)
p-ISSN 2252-8776, e-ISSNĀ 2722-2616
This journal is published by the Institute of Advanced Engineering and Science (IAES) in collaboration with Intelektual Pustaka Media Utama (IPMU).

Web Analytics View IJICT Stats