Business intelligence and its impact on organizational decision-making: a systematic review

Abstract

This research examines in detail how business intelligence (BI) supports and guides organizations in decision-making for their plans. The paper warns that the BI tool must be adapted to users' real needs. It's super crucial to keep all the important info in one spot. This optimizes resources and boosts the system's capabilities. The study used a set approach to tackle its main question. This included much searching through big science lists. Scopus and Web of Science were on the list. The search term was a particular word used to pinpoint documents. The review looked at studies from 2019 to 2025. Initially, we found 77 papers. Rules were then applied to include or exclude papers. These descartes criteria take into account the kind of paper, the language used, and how relevant it is to the subject. In the end, 24 papers went through the peer review process. These were reviewed following the preferred reporting items for systematic reviews and meta-analyses (PRISMA) guidelines. The findings indicate that the application of BI considerably improves the group’s ability to attain superior goals. Some research showed a 93% boost in productivity. Profits went up by 65%, too. These results come only from articles written in English, Spanish, and Portuguese. They mainly focus on explaining the functioning in wealthier nations. The results really show off the main perks of BI. It facilitates informed decision-making more easily for all organisations.