Business Intelligence and Its Impact on Organizational Decision-Making: A Systematic Review

Cesar Patricio-Peralta, Hernan Peña Carnero, Jesús Zamora Mondragon, Marina Vargas Vega, Walter Hernan Patricio Peralta, Marco Guillermo Mayor Ravines, Juan Guillermo Mayor Gamero, Cesar Augusto Paccha Rufasto

Abstract


This systematic literature review examines the role of Business Intelligence (BI) as a decision-making tool in corporate planning. The study emphasizes the importance of aligning BI systems with specific user needs and centralizing relevant data within a unified environment to optimize resources and enhance system performance. The research methodology was guided by a PICO-structured research question, which directed the systematic search across scientific databases using a keyword-based search strategy. The review covers literature published between 2019 and 2025, initially identifying 77 documents. After applying inclusion criteria based on publication type (peer-reviewed articles), language (English, Spanish, and Portuguese), and thematic relevance, a total of 24 articles were selected for in-depth analysis. The findings reveal that the implementation of BI systems can significantly improve organizational outcomes, with reported gains of up to 93% in productivity and 65% in profitability. These results highlight the strategic value of Business Intelligence in facilitating efficient, data-driven decision-making processes within organizations

Keywords


Business intelligence; Systematic Literature Review; Business intelligence system; Strategic Decision-Making; ETL

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References


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DOI: http://doi.org/10.11591/ijict.v%25vi%25i.pp%25p

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